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Telesales Operative

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Butcombe Beer Store, Polden Business Centre, Bristol Road, Bridgwater, TA6 4AW

Full Time

As a telephone Telesales Operative, you will be confident to answer high volume calls, make outbound calls for orders and sell the products of the company by calling existing and prospective clients.

  • Undertaking weekly, structured, call out schedule for customer orders
  • Answering the telephone and managing general customer enquiries. Directing calls to the relevant areas of the business
  • Contacting potential and/or existing customers to inform them about Butcombe products and seasonal promotional offers
  • Ask questions to understand customer requirements
  • Working with the transport team for delivery schedules
  • Working with sales reps when needed or to direct customer queries
  • Take and process orders in an accurate manner
  • Outstanding negotiation skills with the ability to resolve issues and address complaints, whilst handling complaints to preserve the company’s reputation
  • Undertaking general administrative duties
  • Working within a small telesales team
  • Follows safety standards and policies to maintain a safe work environment.

If you have the following skills and experience then we would love to hear from you:

  • Confident to answer the phone and make out bound calls
  • Excellent verbal communication skills
  • Be courteous, professional and persistent
  • Ability to use initiative and think quickly
  • Ability to interact well with customers
  • Previous experience in telesales preferred
  • Previous experience within the drinks industry essential
  • Ability to work in a team environment
  • Computer literate

The role will be based at the Butcombe Beer Store in Bridgwater.

Hours: Monday – Friday 9-5, Bank Holidays and occasional Saturdays during busy periods (ie Christmas and Easter)

Salary: Competative

Previous telesales/industry experience ideal

If you’d like to find out more, or would like to apply, please get in touch via the apply button below.

Please send applications to Butcombe Human Resources

email: careers@butcombe.com

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